The job title

Service Desk Analyst – Fantastic role to learn & develop in

Contract Type
Full time
Competitive Pay: Including great benefits
Blackpool, North West England
Job Type
Start Date
Dec 22 2021 12:00AM

Location: Blackpool, Lancashire


Competitive Pay: Including great benefits, Company performance related bonus (paid out the last 4 years), 25 days holiday plus the option to buy up to an extra 5 days a year. A continued focus on career development, training and progression. Enhanced pension scheme, plus access to our Rewards Benefits Gateway (Bake My Day), our employees save on average £300 a year.


Contract: Permanent, Full Time


So, who Are Burton’s Biscuits?


We are the home of Jammie Dodgers, Paterson’s Shortbread, Maryland Cookies and Wagon Wheels to name just a few! We are incredibly lucky to work in the world of making delicious biscuits!


‘We are a more successful and fun place to work when people feel free to be themselves’.


At Burton’s we believe in the power of being authentic, being entrepreneurial and being supportive to each other to meet our common goals…oh and did we mention having fun?!


Understanding our customers is crucial to our success, so having a workforce that reflects the diversity of our customers is vital.


As a business we are committed to the continuous improvement of diversity and equality in the workplace and we welcome talented individuals from all backgrounds who share our Pride and Passion for Baking Great Biscuits and snacks.


Along with having amazing brands, we have secured long term agreements to allow us to manufacture a number of sweet & savoury snacks across Mars, Cathedral City & Marmite branded products. We also have several key strategic partnerships within the Retailer Private Label sector and our proud of the amazing biscuits we bake for our customers and consumers.


Within our Burton’s group, we have 6 bakery sites across the UK, located in Blackpool, Livingston, Edinburgh, Dorset, Isle of Arran and Llantarnam, with our head office in St Albans. In total we employ circa 2,100 people around across our locations.


Burton’s Biscuits is owned by Ferrero and we are proud to be part of such a fantastic and successful business. The Ferrero Group operates in more than 50 Countries and their products are sold in over 170 Countries. We are delighted to be part of the Ferrero group which represents over 37,000 employees across the world and has a consolidated turnover of €12.3 billion (2020).


So, if you want to work in the wonderful world of biscuits, work with great people, across all functions… then this is the role for you. There is a reason we’re rated 4.7 out of 5 on Glassdoor!


We don’t want to bore you with just a Job description - we want to tell you what it’s really like to work for us?


So let’s start with ….…


What is the main focus of your role?

You will work as part of the Service Desk team providing technical support to the business and its stakeholders, assisting with all IT/IS related problems and requests, and to support departmental projects, administration and procedures.


You will support colleagues across all our 7 locations in the UK and also Ireland. You get to experience supporting 1st & 2nd line support requests, this is a great role for you to get involved in 3rd line support projects as well as visit our other sites on bespoke projects where onsite support is required.



What knowledge do you need to have to be successful in this role?

The good news is that you don’t need loads of previous experience to be a success in this role, it would equally suit someone looking for their first role outside of their education or someone looking for the 2nd role in a Service Desk environment. 


Final Part of the Mix

We’re looking for someone who either has experience in a previous service desk or helpdesk role, or have a recent qualification i.e. College, HND/HNC etc in IS/IT, preferable a course with a focus on networking. 


Great communications skills are a must, as you’ll need to build key relationships with a number of functions.


If you are interested in this role please apply now with a copy of your CV.


Interview process

If you are shortlisted you will be contacted to complete an online test and to submit a video recording to some pre-set questions. Don’t worry we have software to do all this so you just need some spare time and a laptop, tablet or even a mobile phone. The next stage would be some online video interviews with key members of the team