The job title

Customer Service Analyst / Graduate – Entry Level (Supply Chain / FMCG) Fixed Term Contract

Contract Type
Full time
£Competitive Salary
Customer Service
Blackpool, North West England
Job Type
Start Date
Nov 4 2021 12:00AM

Location: Blackpool, Lancashire

Salary: £Competitive Salary

Contract: Full Time, Fixed term contract until the end of October 2022 (Maternity Cover)

Hours: Monday - Friday (rota basis covering ½ a day on a Saturday - on average once every six weeks, for Saturday cover you are able to work from home, with time back in lieu, which is normally an early finish on another day)


So, who Are Burton’s Biscuits?

We are the home of Jammie Dodgers, Paterson’s Shortbread, Maryland Cookies and Wagon Wheels to name just a few! We are incredibly lucky to work in the world of making delicious biscuits!


‘We are a more successful and fun place to work when people feel free to be themselves’.


At Burton’s we believe in the power of being authentic, being entrepreneurial and being supportive to each other to meet our common goals…oh and did we mention having fun?!


Understanding our customers is crucial to our success, so having a workforce that reflects the diversity of our customers is vital.


As a business we are committed to the continuous improvement of diversity and equality in the workplace and we welcome talented individuals from all backgrounds who share our Pride and Passion for Baking Great Biscuits and snacks.


Along with having amazing brands, we have secured long term agreements to allow us to manufacture a number of sweet & savoury snacks across Mars, Cathedral City & Marmite branded products. We also have several key strategic partnerships within the Retailer Private Label sector and our proud of the amazing biscuits we bake for our customers and consumers.


Within our Burton’s group, we have 6 bakery sites across the UK, located in Blackpool, Livingston, Edinburgh, Dorset, Isle of Arran and Llantarnam, with our head office in St Albans. In total we employ circa 2,100 people around across our locations.


Burton’s Biscuits is owned by Ferrero and we are proud to be part of such a fantastic and successful business. The Ferrero Group operates in more than 50 Countries and their products are sold in over 170 Countries. We are delighted to be part of the Ferrero group which represents over 37,000 employees across the world and has a consolidated turnover of €12.3 billion (2020).


So, if you want to work in the wonderful world of biscuits, work with great people, across all functions… then this is the role for you. There is a reason we’re rated 4.7 out of 5 on Glassdoor!



What are we all about?


Here at Burton’s Biscuit we pride ourselves on being an employer of choice. Our goal is to support our team in achieving their career goals. We do this by providing a working environment that offers opportunity, support, scope and pace of change. Our culture is the foundation of our business. We are fast paced, agile and fun.


We don’t want to bore you with just a Job description - we want to tell you what it’s really like to work for us?



So let’s start with ….…

Why work as part of our Supply Chain Customer Services team?

You will be part of a team that forms a key link between our manufactured goods and the end customer, you’ll help ensure Burton’s Biscuits provide a great experience for our customers as well as working with key internal teams to ensure accurate data and updates about availability & supply of stock.


What does your typical day look like?

On a day to day basis you will provide support services to short term demand forecasting, warehousing and distribution functions which are supported centrally within the Customer Service Team.


By utilising creativity, resourcefulness and ingenuity to understand and enhance supply chain processes by generating key reports, extracting and assembling data, identifying problems, testing hypothesis, calculating KPIs, creating detailed analysis, building business cases and developing tools to turn data into insights for both business and specific customer account use.


By doing this you will help to shape and drive forward a positive supply chain service helping Burton’s Biscuits achieve its own targets and also helping ensure we meet the needs of our customers.


What are the key ingredients needed for the role?

This is a great role for someone who is a great team player, works well with others to complete team tasks. Has great communication skills, as now more than ever it is important that we communicate across the business and with our customers quickly (this might just be asking questions if you are ever unsure).


You will need to able to work with data as this is quite an analytical role, competent with Excel i.e. (Pivot Tables. Formulas etc.), and we can teach you so much more, so don’t worry if you don’t class yourself as an Excel expert.


A logical approach to solutions and improvements will the key, the supply chain journey at Burton’s Biscuits is fast, so working smarter and not harder is a key part.


Final part of the mix.

If you love biscuits, want to learn some great skills and work with a talented team, then this is a fantastic role for you. Don't worry if you haven’t worked in this type of role before, it isn’t essential as would suit someone looking for their 1st role of this type.


If you are ready to begin a career with real bite, we would love to hear from you so apply now by clicking the link below.



You may have had previous experience in the following: Supply Chain Analyst, Customer Services, Supply Chain Graduate, Data Analyst, Trainee, Data Analysis, Logistics, Call Centre, Customer Service, Retail Assistant, Contact Centre, Warehouse, Supply Chain Assistant etc.