The job title

Customer Service Analyst / Graduate (Supply Chain / FMCG) x2

Contract Type
Full time
£Competitive Salary
Customer Planning and Category
Job Type
Full time
Start Date
Mar 11 2020 12:00AM
Closing Date
Apr 11 2020 12:00AM

Location: Blackpool, Lancashire

Salary: £Competitive Salary 

Contract: Full Time, Permanent

Hours: Monday - Friday (rota basis covering ½ a day on a Saturday - on average once every six weeks, for Saturday cover you are able to work from home)

Who Are We?

At Burton’s Biscuits we are the home of Jammie Dodgers, Patersons Shortbread, Maryland Cookies and Wagon Wheels to name just a few! We are incredibly lucky to work in the world of making delicious biscuits!

Burton’s Biscuits are owned by a Private Equity Owned business Ontario Teachers' Pension Plan (OTPP or Teachers for short) and form part of their $191.1 B Net Assets portfolio. Working in partnership with Teachers, has allowed Burtons Biscuits to become a forward thinking and progressive company.

Our Vision is to have a shared Pride and Passion for baking sensational biscuits and snacks that delight our consumers, shoppers and our customers. We employ circa 1,800 people around the UK, with the majority of our workforce being based at our three main Bakery facilities in Llantarnam, Edinburgh and Blackpool. Our head office is based in St. Albans, with a subsidiary office located in Blackpool and smaller but equally important sites based in Dorset, Livingston & the Isle of Arran.

Along with having amazing brands, we have secured long term agreements to allow us to manufacture a number of sweet & savoury snacks across Mars Biscuit, Cathedral City & Marmite branded products. We are also forming key strategic partnerships within the Retailer Private Label sector.

In order to ensure we can continue to make fantastic biscuits, and to help us on this amazing journey, we are proud to announce that in 2019 we completed the acquisition of a premium sweet and savoury biscuit manufacturer Thomas Fudge’s, also in 2019 we acquired Scottish bakers Paterson Arran. This will increase our baking capabilities across a number of new sweet and savoury categories.

What are we all about?

Here at Burton’s Biscuit we pride ourselves on being an employer of choice. Our goal is to support our team in achieving their career goals. We do this by providing a working environment that offers opportunity, support, scope and pace of change. Our culture is the foundation of our business. We are fast paced, agile and fun.

We don’t want to bore you with just a Job description - we want to tell you what it’s really like to work for us?

So let’s start with ….…

Why work as part of our Supply Chain Customer Services team?

You will be part of a team that forms a key link between our manufactured goods and the end customer, you’ll help ensure Burton’s Biscuits provide a great experience for our customers as well as working with key internal teams to ensure accurate data and updates about availability & supply of stock.

What does your typical day look like?

On a day to day basis you will provide support services to short term demand forecasting, warehousing and distribution functions which are supported centrally within the Customer Service Team.

By utilising creativity, resourcefulness and ingenuity to understand and enhance supply chain processes by generating key reports, extracting and assembling data, identifying problems, testing hypothesis, calculating KPIs, creating detailed analysis, building business cases and developing tools to turn data into insights for both business and specific customer account use.

By doing this you will help to shape and drive forward a positive supply chain service helping Burton’s Biscuits achieve its own targets and also helping ensure we meet the needs of our customers.

What are the key ingredients needed for the role?

This is a great role for someone with some previous customer service experience within a supply chain / logistics related role. It will equally be a great first role for a recent graduate looking to start out a career within a Supply Chain environment

You will need a have an interest in using data to make recommendations and improvements. 

Final part of the mix.

You will need to have strong communication and be confident in using Excel i.e. (Pivot Tables etc.), strong numeracy and attention to detail is key.

Any understanding or previous experience of SAP is highly desirable but not essential.

If you are ready to begin a career with real bite, we would love to hear from you so apply now by clicking the link below.

You may have had previous experience in the following: Supply Chain Analyst, Customer Services, Supply Chain Graduate, Data Analyst, Trainee, Data Analysis, Logistics, Warehouse, Supply Chain Assistant etc.