The job title

Senior Customer Service Co-Ordinator - Maternity Cover - 6 Month FTC - Batley Based

Contract Type
Full time
Competitive Rate
Customer Service
Blackpool, North West England
Job Type
Full time
Start Date
Feb 22 2023 12:00AM

Who are we ?

We are FBC, Fox's Burton's Companies! ……-And we bake the UK's most incredible biscuits (we might be slightly biased, but we will leave that for you to judge). 

FBC was a match made in heaven, with two of the top UK biscuits manufacturers (Burton's Biscuits and Fox's Biscuits) coming together to create one unique, integrated company. 

We are home to famous iconic brands, including Maryland, Fox's, Jammie Dodger & Rocky, to name just a few. We bake our incredible biscuits at eight bakeries across the UK, located at Ilse of Arran, Livingston, Blackpool, Llantarnam, Edinburgh, Kirkham, Batley & Dorset. We also have offices for our supporting services in St Albans, Liverpool and Moreton. Together, we employ circa 5,000 amazing employees across all our locations.  

We are currently the second biscuit manufacturer in the UK market with a strong ambition of becoming the number two biscuit manufacturer worldwide.

We are proud to be part of the Ferrero enlarged family: such a fantastic and successful business. The Ferrero Group operates in more than 50 countries, with products sold in over 170 countries, represented by almost 38.000 employees worldwide, and a consolidated turnover of €12.7 billion (2020-21).

Along with our fantastic brand portfolio, we also have long-term agreements to manufacture several sweet & savoury snacks across Mars, Cathedral City, Marmite, Jacobs, and LU branded products. In addition, we are proud to be a strategic partner for many retailer-branded products.

Our employees make our business special. With strong family values, we believe FBC is a more prosperous and fun place to work with when people feel free to be themselves. We believe in the power of being authentic, entrepreneurial and supporting each whilst meeting our business goals. 

And don't forget… work hard but play harder!

This role is for a 6 month fixed term contract to cover maternity leave,.

Hours - 9am-5pm Monday-Friday 


What does your typical day look like?  

  • Supervise the team of Customer Service Co-Ordinators to ensure a high standard of customer service is provided to our customers.
  • Conduct 121 meetings, PDRs and development/training to the team.
  • Oversee the management of allocated accounts and communication of deviations from forecast demand (internally and externally).
  • Provide business reports when required.
  • Any other duties that may reasonably be required of you.

What are the key ingredients needed for the role? 

  • Experience in leading and inspiring teams.
  • Effective communicator at all levels across the business.
  • Strong analytical skills.
  • Experience of Microsoft Word, Excel and PowerPoint.
  • Previous use of a SAP ERP system or equivalent in an ordering & stock environment.

If you are ready to begin a career with real bite, we would love to hear from you so apply now by clicking the link below.