The job title

IT Service manager (Regular travel)

St Albans
Contract Type
Full time
Salary
competitive
Department
IS
Region
St Albans, Hertfordshire
Job Type
Permanent
Start Date
Jan 24 2023 12:00AM

Who Are Burtons Biscuits?

We are the home of Jammie Dodgers, Paterson Shortbread, Maryland Cookies and Wagon Wheels to name just a few! We are incredibly lucky to work in the world of making delicious biscuits!

 

‘We are a more successful and fun place to work when people feel free to be themselves’.

 

At Burton’s we believe in the power of being authentic, being entrepreneurial and being supportive to each other to meet our common goals…oh and did we mention having fun?!

 

Understanding our customers is crucial to our success, so having a workforce that reflects the diversity of our customers is vital.

 

As a business we are committed to the continuous improvement of diversity and equality in the workplace and we welcome talented individuals from all backgrounds who share our Pride and Passion for Baking Great Biscuits and snacks.

 

Along with having amazing brands, we have secured long term agreements to allow us to manufacture a number of sweet & savoury snacks across Mars, Cathedral City & Marmite branded products. We also have several key strategic partnerships within the Retailer Private Label sector and our proud of the amazing biscuits we bake for our customers and consumers.

 

Within our Burton’s group, we have 6 bakery sites across the UK, located in Blackpool, Livingston, Edinburgh, Dorset, Isle of Arran and Llantarnam, with our head office in St Albans.   In total we employ circa 2,100 people around across our locations.

 

Burton’s Biscuits is owned by Ferrero and we are proud to be part of such a fantastic and successful business.  The Ferrero Group operates in more than 50 Countries and their products are sold in over 170 Countries.  We are delighted to be part of the Ferrero group which represents over 37,000 employees across the world and has a consolidated turnover of €12.3 billion (2020).

 

What are we all about?

Here at Burton’s Biscuit we pride ourselves on being an employer of choice. Our goal is to support our team in achieving their career goals. We do this by providing a working environment that offers opportunity, support, scope and pace of change. Our culture is the foundation of our business. We are fast paced, agile and fun.

 

What does your typical day look like?  

You will support the IT function in the decision making process through the monitoring of relevant IT services and defining KPI's and suggesting ways to improve performances .

 

Other key actions will be but not limited to:

- Ensure that all IT services and support functions remain responsive to customer needs.

- Ensures the data collection at local and central level of relevant data/KPI's

- Ensures service catalogue and wider IT service operations knowledge library are maintained

- Ensures a program of continual service improvement across the wider IT service delivery function

- Monitors the service levels of internal and external services through continuous measurement of the main KPI's vs Service level agreements

 

What are the key ingredients needed for the role? 

You will need previous experience of working in a service desk environment 

 

You will need to be confident with dealing with key stakeholders and supporting a team

 

This role is a hybrid role based in St Albans with regular travel across the country 



 

If you are ready to begin a career with real bite, we would love to hear from you so apply now by clicking the link below.