The job title

Quality Manager

Contract Type
Full time
Llantarnam, Wales
Job Type
Full time
Start Date
Jan 10 2023 12:00AM

Who Are Burtons Biscuits?

We are the home of Jammie Dodgers, Paterson Shortbread, Maryland Cookies and Wagon Wheels to name just a few! We are incredibly lucky to work in the world of making delicious biscuits!


‘We are a more successful and fun place to work when people feel free to be themselves’.


At Burton’s we believe in the power of being authentic, being entrepreneurial and being supportive to each other to meet our common goals…oh and did we mention having fun?!


Understanding our customers is crucial to our success, so having a workforce that reflects the diversity of our customers is vital.


As a business we are committed to the continuous improvement of diversity and equality in the workplace and we welcome talented individuals from all backgrounds who share our Pride and Passion for Baking Great Biscuits and snacks.


Along with having amazing brands, we have secured long term agreements to allow us to manufacture a number of sweet & savoury snacks across Mars, Cathedral City & Marmite branded products. We also have several key strategic partnerships within the Retailer Private Label sector and our proud of the amazing biscuits we bake for our customers and consumers.


Within our Burton’s group, we have 6 bakery sites across the UK, located in Blackpool, Livingston, Edinburgh, Dorset, Isle of Arran and Llantarnam, with our head office in St Albans.   In total we employ circa 2,100 people around across our locations.


Burton’s Biscuits is owned by Ferrero and we are proud to be part of such a fantastic and successful business.  The Ferrero Group operates in more than 50 Countries and their products are sold in over 170 Countries.  We are delighted to be part of the Ferrero group which represents over 37,000 employees across the world and has a consolidated turnover of €12.3 billion (2020).


What are we all about?

Here at Burton’s Biscuit we pride ourselves on being an employer of choice. Our goal is to support our team in achieving their career goals. We do this by providing a working environment that offers opportunity, support, scope and pace of change. Our culture is the foundation of our business. We are fast paced, agile and fun.


What does your typical day look like?  

You will manage the site quality team to ensure that all products manufactured are safe and legal and meet all agreed internal and external specifications.

To support the QFS Manager to instil a quality culture throughout the site, supporting the operations team to develop robust corrective action plans for quality improvements.


Other key actions will be but not limited to:

  • To co-ordinate all quality activities to ensure that products are manufactured against agreed specifications and parameters
  • To manage the site quality team inclusive of disciplinary investigations and performance management
  • To maintain a robust auditing programme that continues to meet the requirements set by all audit bodies. 
  • To develop a quality culture throughout the manufacturing site by supporting the technical manager and site team to continuously improve against standards
  • To support the delivery of site technical KPIs, 
  • To agree specifications that are achievable and review to ensure that customer satisfaction is always met – including NPD handover
  • To support the development of  robust corrective action plans to ensure any consumer or customer dissatisfaction is addressed
  • Secondary contact with Government and Non Governmental organisational bodies – Inclusive of retailer interface.
  • Undertakes investigations on any internal incidents that have led to out of specification product leaving site control – main co-ordinator of recall system and co-ordination of such
  • To take an over-view of site hygiene and work with relevant departments to ensure there are no quality or food safety issues arising from this area
  • To check and sign off all customer product samples prior to dispatch
  • To maintain and amend as required the site Quality Manual
  • To co-ordinate site improvement meetings for projects and ongoing continuous improvement of quality standards
  • To be customer facing as required either through audit or specific meetings


What are the key ingredients needed for the role? 

Leadership – able to lead and drive a team.  Treats people fairly and equitably. Gives staff, specific detailed feedback, suggests improvement, gives time and support. Listens to other peoples (task related) problems.  Makes sure that the needs of the group are met. Ensures team has necessary resources to achieve goals.


If you are ready to begin a career with real bite, we would love to hear from you so apply now by clicking the link below.