The job title

Graduate / Entry level Customer Services Analyst

Contract Type
Full time
Customer Service
Blackpool, North West England
Job Type
Full time
Start Date
Nov 17 2022 12:00AM

Who Are Burtons Biscuits?

We are the home of Jammie Dodgers, Paterson Shortbread, Maryland Cookies and Wagon Wheels to name just a few! We are incredibly lucky to work in the world of making delicious biscuits!


‘We are a more successful and fun place to work when people feel free to be themselves’.


At Burton’s we believe in the power of being authentic, being entrepreneurial and being supportive to each other to meet our common goals…oh and did we mention having fun?!


Understanding our customers is crucial to our success, so having a workforce that reflects the diversity of our customers is vital.


As a business we are committed to the continuous improvement of diversity and equality in the workplace and we welcome talented individuals from all backgrounds who share our Pride and Passion for Baking Great Biscuits and snacks.


Along with having amazing brands, we have secured long term agreements to allow us to manufacture a number of sweet & savoury snacks across Mars, Cathedral City & Marmite branded products. We also have several key strategic partnerships within the Retailer Private Label sector and our proud of the amazing biscuits we bake for our customers and consumers.


Within our Burton’s group, we have 6 bakery sites across the UK, located in Blackpool, Livingston, Edinburgh, Dorset, Isle of Arran and Llantarnam, with our head office in St Albans.   In total we employ circa 2,100 people around across our locations.


Burton’s Biscuits is owned by Ferrero and we are proud to be part of such a fantastic and successful business.  The Ferrero Group operates in more than 50 Countries and their products are sold in over 170 Countries.  We are delighted to be part of the Ferrero group which represents over 37,000 employees across the world and has a consolidated turnover of €12.3 billion (2020).


What are we all about?

Here at Burton’s Biscuit we pride ourselves on being an employer of choice. Our goal is to support our team in achieving their career goals. We do this by providing a working environment that offers opportunity, support, scope and pace of change. Our culture is the foundation of our business. We are fast paced, agile and fun.


What does your typical day look like?  

You will be responsible for providing support services to short term demand forecasting, customer service, warehousing and distribution functions which are supported centrally within the customer service team .


Other key actions will be but not limited to:

- order management of customer orders from order receipt to order invoicing 

- preparing and submitting international export and import documentation and compliance documentation 

- supporting our customers using portals such as P2D

- Achieving KPI's for order processing , order release and order accuracy

- Dealing with customer queries until resolution , involving business wide stakeholder management.


What are the key ingredients needed for the role? 

You will need to be someone who likes analysing data and presenting back ...


You will need to be confident with working in a fast paced environment  and possess strong communication skills/

its a great opportunity for a graduate to start a career within a global business.

Hours of work are 0845-1730 which the occasional early start and early finish .

This role is based on site in Blackpool 4 days a week with a day at home




If you are ready to begin a career with real bite, we would love to hear from you so apply now by clicking the link below.