The job title

Head of Commercial Operations (FMCG)

St Albans
Contract Type
Full time
St Albans, Hertfordshire
Job Type
Full time
Start Date
Nov 4 2022 12:00AM

What is the role about?  


The Head of Commercial Operations will be working alongside the Sales, Supply Chain, Operations, Commercial Finance, Product Development and Category teams to create and deliver customer and product strategies to grow annual revenue and profit.


You will be accountable for working cross functionally to align the commercial agenda with the operational agenda, ensuring that we drive the best return for our capacity, support branded growth and drive simplicity across the portfolio.


You will be accountable for optimizing the existing Retailer Brand (RB) product portfolio, balancing new product opportunities, tenders, and innovation to maximize profitability, ensuring that there is a robust supply plan.


You will create a clear and consistent business approach, ensuring right first-time delivery of all workstreams, demonstrating strong commercial and leadership skills. 


Key responsibilities include but not limited to:

  • Creating a 5-year product strategy by archetype, aligned to the category drivers, customer strategies, competitor capability and FBC UK strategies, including requirements and justification for capital investment.
  • Manage FBC UK RB customer strategy and product portfolio, maximizing for profit, aligned to existing capacity and capabilities.
  • Develop 360° RB product plans for key customer and channels across More from Core, Margin Up and Launch to Win pillars including delivery of quality, cost out, decomplexify and sustainability targets.
  • Proactively manage tender programme, developing a clear framework to ensure Commercial and Supply Chain alignment.
  • Be a key advisor to the Supply Chain team in developing an understanding of longer-term demand by archetype and a key advisor the Commercial team in understanding the opportunities and limitations of our manufacturing footprint.


What are the key ingredients needed for the role? 


You will have evidence of successful leadership of cross functional teams along with the development and delivery of business plans and managed a P&L.

 High level commercial acumen and understanding of customer and operational P&Ls is something that you are comfortable with along with strong leadership skills.



Who Are Burtons Biscuits?


We are incredibly lucky to work in the world of making delicious biscuits!


Not only are we the home of Fox’s Biscuits, Jammie Dodgers, Maryland Cookies and Wagon Wheels, to name just a few, we supply over 30% of the UK’s Retailer Branded biscuits and are a strategic co-manufacturing partner to several global food manufacturers. 


Within our group, we have 7 bakeries across the UK, located in Blackpool, Kirkham, Batley, Livingston, Edinburgh, Dorset and Llantarnam, with our head offices in St Albans and Batley.   We also have a jam and chutney making site on the Isle of Arran! In total we employ circa 3,000 people across our locations.


Burtons Biscuits is owned by a Ferrero related company, and we are proud to be affiliated to such a fantastic and successful business.  The Ferrero Group operates in more than 50 Countries and their products are sold in over 170 Countries.  We are delighted to be part of the Ferrero group which represents over 37,000 employees across the world and has a consolidated turnover of €12.3 billion (2020).


At Burtons Biscuits, we believe in the power of being authentic, being entrepreneurial and being supportive to each other to meet our common goals…oh and did we mention having fun?!


Understanding our customers is crucial to our success, so having a workforce that reflects the diversity of our customers is vital.


As a business we are committed to the continuous improvement of diversity and equality in the workplace, and we welcome talented individuals from all backgrounds who share our Pride and Passion for Baking Great Biscuits and snacks.



What are we all about?


Here at Burtons Biscuits, we pride ourselves on being an employer of choice. Our goal is to support our team in achieving their career goals. We do this by providing a working environment that offers opportunity, support, scope and pace of change. Our culture is the foundation of our business. We are fast paced, agile and fun.

This role can be based from St Albans or Batley 


If you feel that you have the right ingredients for this role, we would love to hear from you so apply now by clicking the link below.