The job title

Quality Technician (Day Shift, Mon-Fri 5.30am - 2.00pm) / £11.00ph

Thomas Fudges
Contract Type
Full time
Job Type
Full time
Start Date
Oct 10 2022 12:00AM

Quality Technician

Rate of Pay: £11.00ph

Contract: Permanent - Full-Time 

Hours of Work: Monday - Friday 5.30am - 2.00pm

Who Are Burtons Biscuits?

We are the home of Jammie Dodgers, Paterson Shortbread, Maryland Cookies and Wagon Wheels to name just a few! We are incredibly lucky to work in the world of making delicious biscuits!


‘We are a more successful and fun place to work when people feel free to be themselves’.


At Burton’s we believe in the power of being authentic, being entrepreneurial and being supportive to each other to meet our common goals…oh and did we mention having fun?!


Understanding our customers is crucial to our success, so having a workforce that reflects the diversity of our customers is vital.


As a business we are committed to the continuous improvement of diversity and equality in the workplace and we welcome talented individuals from all backgrounds who share our Pride and Passion for Baking Great Biscuits and snacks.


Along with having amazing brands, we have secured long term agreements to allow us to manufacture a number of sweet & savory snacks across Mars, Cathedral City & Marmite branded products. We also have several key strategic partnerships within the Retailer Private Label sector and our proud of the amazing biscuits we bake for our customers and consumers.


Within our Burton’s group, we have 6 bakery sites across the UK, located in Blackpool, Livingston, Edinburgh, Dorset, Isle of Arran and Llantarnam, with our head office in St Albans.   In total we employ circa 2,100 people around across our locations.


Burton’s Biscuits is owned by Ferrero and we are proud to be part of such a fantastic and successful business.  The Ferrero Group operates in more than 50 Countries and their products are sold in over 170 Countries.  We are delighted to be part of the Ferrero group which represents over 37,000 employees across the world and has a consolidated turnover of €12.3 billion (2020).


What are we all about?

Here at Burton’s Biscuit we pride ourselves on being an employer of choice. Our goal is to support our team in achieving their career goals. We do this by providing a working environment that offers opportunity, support, scope and pace of change. Our culture is the foundation of our business. We are fast paced, agile and fun.

Job purpose


The purpose of our Quality department is to ensure that all our products meet high standards and our customer requirements and specifications. The role of Quality Technician will contribute to the implementation of an effective quality assurance culture, developing systems and processes to ensure the company has effective quality assurance. The role will monitor these systems to ensure that areas of good practice and concerns are raised and shared with the Quality Manager.

To work effectively and ensure that Food Safety, Integrity, Quality and Legality are maintained within the business.

Key accountabilities


  • Develop and maintain good working relationships with all departments to promote team working and a common purpose in the achievement of technical department and company goals. 
  • Support the team during side audits by third party.
  • Ensure that packaging and raw materials inspection schedules are completed. 
  • Create Quality standards for inspections and taste panels. Highlight missing standards to Quality Manager. 
  • Metal detector and checkweigher set up; Monitor CCP’s to ensure compliance; transfer data from checkweigher
  • Printers programming and Auto coding update
  • Conduct temperature and calibration checks to daily and weekly requirements. 
  • Ensure that hygiene and micro-swabbing adhere to the pre-defined schedule, monitor product changeover cleaning process
  • Carry out daily taste panels. 
  • Complete GMP, glass and blade audits as per schedule
  • Carry out quality control in the factory
  • Carry out fracturing and moisture checks
  • Clear communication of non-compliances and follow up with appropriate corrective action. 
  • Ensure due diligence documentation compliance 
  • COC & COA Management and linking them to goods in spreadsheet
  • To drive a ‘continuous improvement’ culture throughout the department. 
  • Challenge existing practices and behaviours where these deviate from the organisations desired culture.
  • Support the delivery of greater efficiency through the identification and elimination of any unnecessary complexity within business processes and identification of better ways of working
  • Ensure food safety legislation is adhered to within all areas of the factory and warehouse. 



The duties described here may be adapted to meet the needs of a changing organisation and therefore is expected to evolve in line with the organisation.


Qualifications/Experience/Technical Skills


  • Knowledge of quality assurance and quality improvement is desirable. 
  • Excellent written and verbal communication skills at all levels within the organisation 
  • Ability to multi task and understand departmental priorities 
  • Excellent accuracy and attention to detail skills
  • Computer literate with a working knowledge of all Microsoft office packages
  • Self-motivated and ability to work autonomously 
  • Report writing skills.
  • Demonstrated ability to work independently and as part of a team. 
  • Confidence to challenge. 
  • Proactive approach.
  • Previous experience of working within Food Manufacturing is essential 
  • Level 2 Food Safety for Manufacturing Certificate 
  • Previous experience of working to BRC Food standards is desirable


Star Qualities


  • Business Focus
  • Making Things Happen
  • Executes Successfully

  • Customer Focus
  • Personal effectiveness
  • Part Of A Great Team